VIPKid: A Guide for Newbies – Part Two

In part one of VIPKid: a guide for newbies, we covered how to get hired, getting your first class, and navigating the teacher’s portal. These are by and large the most important things beyond actually teaching. It’s how you get started and how you’ll get into your classes each day. 

If you still haven’t decided on VIPKid yet, you can sign up here: 


If you’re not North American (an unfortunate requirement with VIPKid), but are simply looking for tips for teaching online, you can check out other online teaching opportunities here:

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For those continuing from Part One, you’ll know that here we’re going to talk about using FreshDesk and the VIPKid App.

What is Fresh Desk?

Freshdesk is a customer support and ticketing service. It is what VIPKid uses to communicate with its teachers. 

Once you’re accepted as a teacher, you will be given access to freshdesk with a login and password. You will be visiting freshdesk often, so don’t forget it. 

When you’re logged in, you’ll be brought to the Forums page. This is essentially the home page that has the most up-to-date news on policies, incentives, and general information. Each week you’ll see a newsletter or “Weekly Teacher Update.” These 

Each week you’ll see a newsletter or “Weekly Teacher Update.” These updates let you know about any current contests, solutions to common problems, and more. Reading these are important. 

There is also the “Solutions” tab. As a new teacher, this should be your first resource when you’re confused about something. It tells you how and when to contact the firemen or the education team, what to do if something strange happens in your class, how to sign up for teaching workshops, among other things. 

There is a search function on Freshdesk. USE IT. Make it your best friend. There are roughly a gazillion changes and updates that happen with VIPKid. Not sure about something? Search for it. There is probably and answer on Freshdesk.

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My answer isn’t on Freshdesk, or I don’t get it, now what?

Occasionally you’ll run into this problem. While you’ll likely see reference to whatever your problem is on freshdesk, sometimes the answer isn’t the clearest. This is where the Facebook groups come in. Speaking of which, don’t forget to like Wanderdolls on Facebook (#shamelessselfpromotion). 

Type in VIPKid on Facebook and you’ll find a lot of groups to choose from. Some are very general like “VIPKid Teachers” others are specific for stay-at-home moms, Canadians, or teachers that travel. Choose what best suits your situation and go from there. Of the general ones, I find the most helpful one to be “VIPKid Teachers (unofficial page).” The admins there are super helpful and try to keep everything in a positive light.

VIPKid: The App

If you’ve started teaching and haven’t downloaded the app yet, download it now. It looks like this:

VIPKid: A Guide for newbies - teacher app

The app is a new development for VIPKid, coming out just a couple months ago. Like anything new in technology, it has a few glitches. But in general, it’s pretty handy. 

It lets you review previous feedback from other teachers, you can see your upcoming schedule, and view a mini version of your profile. 

I like the profile section as you can see how many days you’ve been with VIPKid, how many students and classes you’ve taught, and how many minutes of teaching you’ve completed. It also shows your average rating and number of followers.

Another important section on the app is the message area. If you’re ever in the spot where you can’t get into the portal, messaging in the “classroom issue” area can save you from a teacher no-show. They can give you tips and look into it for you. Plus you’ll have a written proof that you were trying should you need to open a ticket later.

The notifications are also very useful. They warn you when you have a class in the next 15 minutes and you can opt for “up for grabs” classes incase they need someone last minute – great for grabbing that $2 short-notice bonus. 

Here are some screenshots of the app: 

VIPKid App Screenshot VIPKid Screenshot App Screenshot










Have more questions?

Let me know in the comments below. You can also send me an email at 

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By | 2017-04-29T14:37:56+00:00 May 1st, 2017|Teaching, Teaching Resource, Work Remotely|8 Comments


  1. Tiffany ochoa November 26, 2017 at 8:44 pm - Reply

    So I got an email stating that after I take the Kick-off meeting I could start teaching??? But no email or anything, how long until I can teach after taken that two hour class?

    • Ashley November 29, 2017 at 8:38 am - Reply

      Hi Tiffany! I never had a “Kick-off Meeting”, as they didn’t exist when I was hired. However, my general understanding of it is that it is taken in place of the Mock 2. Should you pass the Mock 2, you immediately can start booking classes, where with the kick off meeting you need to teach 5 trials (fully paid), before you can teach Major Courses. I can’t state an exact timeline, as they vary greatly among teachers. My only suggestion would be to send a ticket to education stating your desire to continue with the process and want more trials.

  2. Lauren December 14, 2017 at 3:58 pm - Reply

    Hi I was immediately hired after my Mock 1, but I still have not been given access to Freshdesk (4 days later)… I kinda feel like my hands are tied. Firemen and app are telling me that they cannot perform the task of giving me access and my recruitment help is not responding to my emails. Have you heard of this before? Today, I asked a friend to contact Freshdesk for me, but I would love to be able to access before my first classes tomorrow. (I waited to book classes hoping by today they would have gotten back to me). I was only given trials?? However I was told I taught with excellence and would have multiple levels. After reading your blog, wondering if you have heard of this problem before. Trying to find resolve and book more than trials, along with attend workshops, etc.

    • Ashley December 15, 2017 at 6:28 am - Reply

      Hey Lauren – send and email to and they should be able to clear up your fresh desk access. When you send tickets on freshdesk you get a copy and response from that email address so they’re effectively the same thing. Freshdesk is now only used for support tickets now so you shouldn’t need it too much. Updates and discussions are now on the Hutong. You should be able to log in there with your same email and password. As for trials i wouldn’t worry too much about that. Many people start with trials until they build regulars and trials can be and often are various levels. I taught a trial level 6 the other day! Though you’ll find most are level 2 and 3. Best of luck!!

  3. Karen Tillma December 16, 2017 at 6:44 am - Reply

    I am a new hire with one class taught. I have heard of workshops but I don’t know how to access them. Can you help? Thanks!

    • Ashley December 16, 2017 at 4:16 pm - Reply

      Hey Karen! I’ve never taken a workshop but there’s usually a link to them in the monthly newletter. I believe you can also access them in the Hutong.

  4. Kirsten January 16, 2018 at 2:28 pm - Reply

    I have a few questions. I was recently hired on and had a trial class, but he was a no show. I have not had a class since and it has been 3 days. I went and opened my schedule more, changed my picture and am contemplating changing my video.
    On the app, where do you see if people have viewed your profile or are following you? I didn’t have to teach a Mock 2 class, so how do I know what levels I am allowed to teach? I found that through the application process, things were very spelled out for me, but once I signed that contract I was left to figure everything out by myself. I am a big girl and could probably do it, but it would take a lot of time and I want to get started right away!

    • Ashley January 16, 2018 at 4:04 pm - Reply

      Hey Kirsten! Three days is nothing so try not to stress too much. On the app you can’t see who or how many people viewed your profile, just if they followed you. You check this by clicking the little person icon (on an iPhone this is in the bottom right corner) and its the number listed below your picture. In this same area you can see your “Certifications” it will tell you which levels of MC courses you can teach,a s well as whether you can teach trials or additional courses. If you’re concerned with not having classes, try emailing education.

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